FAQ
Frequently Asked Questions (FAQ)
About Our Products & Ordering
Q: What does LussoVita Luxe specialize in?
A: LussoVita Luxe specializes in curated, high-quality, and luxury goods. Our selection process emphasizes craftsmanship, premium materials, and timeless design to ensure every item elevates your lifestyle.
Q: Where can I find more details about a product?
A: We strive to provide comprehensive descriptions, sizing guides, and multiple high-resolution photos on every product page. If you have any further questions before placing an order, please contact us at lussovitaluxe@gmail.com.
Returns, Refunds, and Exchanges
Q: What is your return and exchange policy?
A: Due to the exclusive and carefully curated nature of our merchandise, all sales are final. We do not accept returns or exchanges. We encourage you to review all product details thoroughly before confirming your purchase.
Q: What if I receive a damaged item?
A: We pack every item with the utmost care. However, once the package is transferred to the shipping carrier, it is no longer the responsibility of LussoVita Luxe. If your order arrives damaged, you must contact the shipping carrier immediately to file a claim. We will happily provide any documentation needed from our end to assist you with your claim.
Q: Can I cancel my order?
A: Order processing begins quickly after a purchase is made. If you need to cancel, please contact us immediately at lussovitaluxe@gmail.com. If the order has not yet been processed for shipment, we may be able to accommodate the cancellation.
Shipping and Delivery
Q: How long will it take to process my order?
A: All orders are processed within 12-14 business days. You will receive a separate notification once your order ships.
Q: What happens if my package is lost after shipping?
A: Once the package is with the shipping company and tracking has begun, the responsibility for the delivery is transferred to the carrier. If your package is lost in transit, please contact the shipping carrier directly to initiate a trace or file a loss claim.
Q: Do you ship internationally?
A: [Insert Answer, e.g., No, we currently only ship within the United States. / Yes, we offer international shipping. Please note that the customer is responsible for all customs duties, tariffs, and import taxes.]
Privacy and Contact
Q: How can I contact customer service?
A: For all inquiries, please email us at lussovitaluxe@gmail.com. We aim to respond to all messages within [Insert number, e.g., 24-48] business hours.
Q: How do you use my personal information?
A: We are committed to protecting your privacy. We use your Personal Information (name, address, email, etc.) to fulfill orders, communicate with you, and improve our services, all in accordance with our Privacy Policy.